ORDERING
How do I place an order?
Before you make an order, you will need to browse or search for the item you are looking for. Use our menus or search box in order to find your items. To find out all about a product, click on the item to view the details.
How do I checkout?
Once at the checkout you can either checkout as a guest or sign up for an account. We would always recommend signing up for an account as it makes checking out easier next time by storing your billing and shipping addresses.
How do I know my order is confirmed?
Once you have placed your order with us (thank you!), you will receive a confirmation email to tell you your order has been received safely.
DELIVERY
How much is delivery?
The cost of delivery is a flat £2.95 to anywhere in the UK and if your order comes to more than £20, delivery is free to UK mainland addresses.
How is my parcel being delivered?
Our UK orders are sent out by Royal Mail using their 24h service. This means if you placed your order with us before 3pm, Royal Mail will aim to delivery your order the very next day.
When can I expect my delivery?
UK – Orders placed before 3pm should arrive the following day, however this is not guaranteed (Royal Mail aim to deliver 97% of all orders placed with them next day)
Europe – Currently Unavailable
USA and Canada – Currently unavailable
Rest of the World – currently unavailable
I haven't received my order, what can I do?
If your order has been despatched but hasn’t arrived within the expected time period, please email us and we will look into it for you.
RETURNS
What if I want to make a return?
We offer a 30 day no quibble return policy from the date that you receive your order, provided that the goods are returned in a saleable condition. This is in line with The Consumer Protection (Distance Selling) Regulations 2000.
How do I make a return?
If you are unhappy with your goods, you can return them for a full refund, providing they are in a saleable condition, within 30 days of receipt. Please remember to include a brief note to explain the reason for return.
The buyer is responsible for the cost of the return postage. We recommend that returns are sent by recorded delivery as we cannot accept responsibility should your items go missing.
When will I receive the refund?
Once we have received your item, we will process the refund. This should appear on your bank statement within 5-7 working days.